FAQs

FAQs – Goddess Jewellery

1. What materials are used in your jewellery?
Our jewellery is crafted from high-quality materials, including sterling silver, gold-plated silver, baroque pearls, and carefully selected gemstones such as tourmaline, spinel, citrine, and amethyst. Each piece is designed for elegance and durability.

2. Are your pieces handmade?
Yes, all our jewellery is handcrafted by skilled artisans who pay close attention to detail, ensuring that every piece is unique and of the highest quality.

3. How do I care for my jewellery?
To maintain the beauty of your jewellery, avoid contact with water, perfumes, and harsh chemicals. Store your pieces in a dry, soft pouch or jewellery box when not in use, and clean them gently with a soft cloth.

4. Do you offer custom jewellery or personalization?
At the moment, we do not offer custom designs, but we are always expanding our collections. Stay tuned for future customization options.

5. What is your return and exchange policy?
We accept returns or exchanges within 14 days of purchase, provided the item is unworn and in its original packaging. Please contact us for further assistance.

6. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary based on location. You can find more details at checkout.

7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

8. Do you restock sold-out items?
Some of our designs are limited editions, but we do restock popular items. If a piece you love is sold out, feel free to contact us to check for availability.

9. How can I contact customer support?
You can reach out to us via email or through our website’s contact form. We are happy to assist with any inquiries.